Aadhaar Help & Support – Get Assistance from UIDAI
Need help with your Aadhaar? This page explains how to connect with UIDAI support via helpline 1947, email, and online grievance portal. You’ll also find step-by-step guides for common issues like status checks, mobile/email linking, PVC tracking, biometrics lock/unlock, and document corrections.
1) Aadhaar Support – Contact Options
Choose the right support channel based on your issue. For urgent problems like failed KYC or PVC delivery delays, use the helpline first, then file a grievance.
Helpline 1947
Call 1947 from anywhere in India for Aadhaar help (IVR + human assistance). Keep your UID/EID/SRN handy for faster resolution.
myAadhaar Portal
Access online services: status checks, lock/unlock biometrics, generate VID, download e-Aadhaar, verify mobile/email, and more.
Grievance Portal
Escalate unresolved issues and track responses. Attach screenshots, receipts, and URN/SRN for clarity.
2) When Should You Contact UIDAI Support?
- PVC card not delivered even after dispatch status.
- Update request pending/rejected repeatedly.
- Biometric mismatch during e-KYC or authentication.
- Wrong details on Aadhaar or DoB/name corrections needed.
- Mobile/email not linked or OTP not received.
- Lost EID/UID retrieval issues.
- Portal/payment errors while ordering PVC or downloading e-Aadhaar.
3) Calling the Aadhaar Helpline 1947 – What to Expect
Typical Call Flow
- Dial 1947 → choose language → select relevant IVR option.
- Keep Aadhaar (UID) / EID / SRN ready for verification.
- Explain the issue clearly; ask for the reference number of your call.
- Note down any steps suggested and expected timelines.
Best Practices
- Call during non-peak hours for shorter queues.
- Speak slowly; confirm details read back to you.
- Request an email/SMS confirmation if available.
- Escalate to grievance if not resolved within the advised time.
Helpline availability and language options can vary. If you cannot connect, retry later or use the grievance portal.
4) Email Support – What to Include for Faster Resolution
When emailing Aadhaar support, include a crisp subject and a bullet-point summary. Attach screenshots (status pages, receipts, bank SMS for PVC payment, etc.).
Checklist for Your Email
- Full name as per Aadhaar
- UID / EID / URN / SRN (as applicable)
- Registered mobile and email
- Issue summary and timeline
- Attachments: receipts, status screenshots
Expected Response
Support responses usually include acknowledgement and a reference number. If documents or a centre visit is needed, they’ll specify.
If you don’t receive a helpful reply, submit a formal grievance with the same evidence and call reference.
5) File a Grievance on the UIDAI Portal (Step-by-Step)
- Open UIDAI Grievance Portal.
- Choose category: enrolment/update/PVC/biometrics/others.
- Enter UID/EID/URN/SRN, contact details, and brief description.
- Upload supporting files (PDF/JPG/PNG).
- Submit to receive an acknowledgement and reference number.
6) Quick Guides for Common Aadhaar Services
Check Aadhaar Status
- Go to Check Status.
- Enter EID (enrolment) or SRN/URN (update/PVC).
- Submit captcha to view progress.
Verify Aadhaar
- Open Verify Aadhaar.
- Enter 12-digit Aadhaar → captcha → Proceed.
- See validity, age band, and masked mobile.
Retrieve Lost UID/EID
- Visit Retrieve EID/UID.
- Provide name + registered mobile/email.
- Verify via OTP/TOTP to receive details.
Lock/Unlock Biometrics
- Go to Lock/Unlock.
- Login with OTP/TOTP.
- Toggle biometric lock to protect misuse.
Verify Mobile/Email Link
- Open Verify Linkage.
- Enter Aadhaar + mobile/email.
- Verify OTP to confirm linkage.
Generate Virtual ID (VID)
- Use Generate VID.
- Login → generate/retrieve 16-digit VID.
- Use VID for privacy instead of full UID.
7) Locate an Aadhaar Seva Kendra (ASK)
For biometric updates, demographic corrections, and fresh enrolments, visit a nearby ASK/centre with original documents (they’ll be scanned and returned).
- Use the official locator on UIDAI (filters by state/district/pincode).
- Book an online appointment where available to reduce waiting time.
- Carry supporting PoI/PoA/DoB documents for the requested change.
8) Aadhaar PVC Card – Order & Delivery Help
Order PVC
- Go to Order PVC.
- Login with OTP → verify address → pay fee.
- Save the SRN from your receipt.
Track Delivery
- Open PVC Status.
- Enter SRN to view print/dispatch details.
- Track India Post shipment using consignment number.
Delivery typically takes several working days after dispatch. Delays may occur during peak periods or remote-area routing.
9) Security & Privacy – Stay Safe While Seeking Help
Do’s
- Use only official UIDAI portals for actions and downloads.
- Prefer VID instead of sharing full Aadhaar number.
- Lock biometrics when not needed.
- Double-check URLs (https + domain name) before entering data.
Don’ts
- Don’t share OTP with anyone, including callers claiming to be support.
- Don’t upload documents to unverified third-party sites.
- Don’t pay unofficial service fees.
- Don’t share full Aadhaar on social media/screenshots.
10) Ready-to-Use Complaint Email Template
Subject: Aadhaar [Issue Type] – Reference [EID/UID/URN/SRN]
Message:
Dear Team,
I’m facing the following issue with my Aadhaar:
• Name: Your Full Name
• Aadhaar/Reference: UID/EID/URN/SRN
• Registered Mobile/Email: XXXXXXXXXX / abc@xyz.com
• Summary: Brief description with dates, centre, and receipts
• Evidence Attached: Receipts/Screenshots/Bank SMS
Kindly assist and share the resolution timeline. Thank you.
Regards,
Your Name | Mobile
11) Common Problems & Quick Fixes
| Problem | Likely Cause | What to Do |
|---|---|---|
| OTP not received | Network delay / number not linked | Retry after 60s, check SMS inbox, verify mobile linkage online or at a centre |
| “No record found” | Wrong EID/SRN/URN | Wait 24 hours post-submission and re-check numbers carefully |
| Biometric mismatch | Worn fingerprints/technical error | Use OTP-based authentication or visit ASK for biometric update |
| PVC delayed | Logistics backlogs | Check PVC status → track India Post → file grievance with SRN |
| Update rejected | Document mismatch/blur | Re-submit with clear scans and correct PoI/PoA/DoB proofs |
12) Aadhaar Help & Support – FAQs
1) Is calling 1947 free?
Standard carrier charges may apply depending on your plan, but the number is widely reachable across India.
2) How long do grievances take?
Resolution times vary by case. You’ll receive acknowledgements and may be asked for more evidence.
3) Can I fix all issues online?
Many services are online, but biometric updates and some demographic changes require a centre visit.
4) Do I need originals at the centre?
Yes. Operators scan originals and return them immediately.
5) My mobile is not linked. What now?
Visit ASK with your Aadhaar and a valid ID to link/update your mobile. After linking, OTP-based services work seamlessly.
13) Final Tips for Smooth Support Experience
- Maintain a simple personal log: dates of calls, references, screenshots.
- Always keep copies of receipts, appointment slips, and payment confirmations.
- Prefer the VID when sharing Aadhaar details for privacy.
- Lock biometrics when not actively using them for KYC.